Safe ordering: Online shopping is a fast, safe and comfortable way to find out and buy what you want. Because online shopping is becoming increasingly popular and more and more web shops are coming, it is important that you pay close attention to who you shop. Then online shopping is and remains a very safe option. It is very important that the contact information contains all the information about the webshop. You can further recognize a safe site by using a secure internet connection for sending sensitive information, such as your payment details. With a secure internet connection there is https: // www. in the address bar of your browser instead of the normal http: // www. The letter 's' stands for 'secure'. Moreover, you also see a small lock in the address bar and the address bar colors green. We advise you not to give anyone your customer number, password or other details regarding your account.
Phishing e-mails: Phishing is the collective term for all digital activities that criminals try to use to derive personal information by, among other things, using names of banks or companies. With this information fraud with internet banking, debit cards, credit cards or your identity can be committed. CEK will never ask for personal details via e-mail. We strongly advise you not to click on links in this type of e-mails or to enter your details if you are unsure of the sender. For more information about Phishing, or about what you can do against Phishing, we refer you to www.veiligbankieren.nl
Ordering on our website: Ordering on our website is very simple ...
Step 1: Place the desired article in the shopping basket Go to the article of your choice and click on the 'Click here and order' button. If you have placed all items of your choice in the shopping cart, you go to the shopping cart at the top right of the page. Here you can still change the size of the clothing and the number of items. Are you done with shopping? Then click on the 'complete order' button.
Step 2: Specifying personal details In order to process your order, we ask you to fill in some personal details. Do you already have an account with us? Simply log in with your e-mail address and password and you do not need to enter your details again. If you order for the first time, you can create an account.
Step 3: Delivery or pick-up You have the choice to have your order delivered at home, or to collect it yourself at our pick-up warehouse in Zwijndrecht (the Netherlands)
Step 4: Choose payment method Then choose which way you want to pay: directly with iDEAL, SOFORT banking, Mr. Cash, PayPal or you transfer the total amount yourself to our IBAN o.v.v. your order number.
Pay attention! If you choose to transfer the total amount yourself, it takes on average 2-5 working days before the payment is processed. This may delay the delivery of your order. If you are in possession of a gift voucher or promotional code, it is possible to redeem it here too. Indicate that you want to redeem a voucher, fill in the voucher code and the discount is automatically calculated on the total amount. The shipping costs depend on the total order. View our shipping costs here. Click on the 'Next' button to complete your order. You will receive a confirmation of your order by e-mail.
Ordering and shipping: Do your multiple orders in one day, but the items are delivered at different times or addresses, then you pay shipping costs for every delivery. Adding something to your order is possible if your order has not yet been processed. Please contact us for this. Keep your order number at hand. For more information, see the delivery costs. Pay attention! These amounts are guidelines. In the shopping cart you can see the shipping costs of your order.
Track your order: If you have created an account, you can always check the status of your order online. You can also find the order history and invoices here.
Cancel order: You can cancel the order by sending an e-mail with the order number to [email protected] If the order is already on your way or is being prepared for shipment, cancellation is no longer possible. If you have not been able to cancel the order on time, you can return it to the delivery person immediately upon delivery.
Some items you can not cancel. It concerns: Products that are or will be adjusted according to your specifications (such as special orders and basic with jewel additions) and or Items that are clearly personal in nature or can not be returned due to their nature (such as articles with their own name)